KF
Kate F

1 reviews | Active since Feb 2016

19 Feb 2016, 11:26

Neotel Lies about availability

After feasibility being passed and signing a contract for 36 months for fibre ISP, i was informed that it was no longer commercially viable due to another contract being cancelled. I was then told that the solution would be for a wireless \last mile\" and the feasibility also came back passed. I was then informed only because i took it upon myself to call the channel manager the day before due installation that it was again commercially not feasible. Excuses/reasons given were in my opinion lies and unacceptable. Neotel has wasted my companies time and energy and delayed the roll out of projects. "

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Replies (1)
Neotel
Neotel's reply22 Feb 2016, 17:04
Official
Hello KateField,

Thank you for your feedback, we are sorry for the inconvenience.

We are going to follow up with our team on your query and provide feedback