NEOTEL KEEPS FAILING US!

Neotel's billing is up to shambles as well as their technical service. Our internet connection has been down four 4 days (the second time this has happened). They keep promising to come out or phone me, neither of which has happened despite me holding on at my cost to their call centre. The call centre seems to work but nobody beyond that does anything. I am still waiting for a credit for the first time we had no internet for a week. We cannot operate without this internet but despite being promised the world by Neotel and their technicians the product has been very disappointing. I would not recommend Neotel to anyone if this is how they are going to be treated!