neotel is useless

On Tuesday my phone line and wifi stopped working. On Wednesday I called neotel and was told they have a system problem and would re activate my account in an hour. As I type this my account is not reactivated. I have called neotel many times, holding for at least 30 mins each time before someone answers. I am.still nowhere near a solution. I work from home and for 3 days my business has suffered a loss. I have spent R300 to date on data because I use about 1 gig a day and have been making all my business calls on my cellphone. Noone at neotel bothers to resolve this. I have sent emails and even posted my query on their Facebook page but noone has bothered to reply or even acknowledge the queries. I noticed a lot of similar queries on facebook but neotel has not made any contact with us as their customers to explain the problem and offer a solution. I cannot afford to spend R300 a day on data and make calls on my cellphone. I am so angry and disappointed with neotel. This is bad service on their part. Someone must reactivate my services immediately and reimburse me for my data purchases.