GN
Gerhard N

1 reviews | Active since Mar 2015

26 Apr 2018, 13:09

Neotel is the worst company to do business with

Neotel, your reference: Handover Instruction Received (Email ***)

I've been a client of Neotel for years now and for years i'm trying to get out of an internet service provider contract. The internet is pathetic, which explains why their service and staff are as pathetic!! Do not use this company as your internet service provider!!! Going to cost you an arm and a leg and you will end up not having internet at all PLUS their installation jobs are very messy and very unprofessional!!!

I just have to pay every month (even though i have no internet connection, or they hand you over to Nudebt). As one person, i can't really do much, but i will now go ahead and sue this company for all the hours i spent on the phone trying to resolve matters, loss of income because i barely had an internet connection, damages to my property etc.

They treat you as the dumbest person on earth and are not willing to sort out their issues. Nor do they want to cancel the contract i have signed with them. So i have no choice but to find alternative ways.

After various communications to Neotel (Talk to us dept), i've informed them that they have until 5pm today to remove their stuff from my property, or i will remove it myself.

Names at Neotel i dealt with and really hope the rest of south africa doesn't have to deal with these people:

Alton Green Katleho Meso Wiseman Nqopa Innocent Ntsane Mmamy Khosana ********** ********** **********

Recently i've added Garth Schooling (CEO) to my list, but obviously impossible to talk / contact the CEO directly.

Good luck to anybody that wants to do business with Neotel / Liquid Telecom. Don't even waste your time. There's many other better companies out there.

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Replies (3)
Neotel
Neotel's reply26 Apr 2018, 13:23
Official

Good Day, we are sorry to hear about the service received and the inconvenience that has been caused. Please provide is with your account details so we can have the team look into the matter.

GN
Gerhard N's update26 Apr 2018, 13:29
Reviewer Update
Pfffff... i've provided this too many times. Look at the review heading and you will see a reference of many emails!! Handover Instruction Received (Email ***). You can talk to Katleho Meso | Executive Escalations Consultant to get the details. I suggest yhou do this quickly as at 5pm today i will rip the antenna and router out and open a case at Parow police station and leave your stuff there. if they do not want to take it, i will simply throw it in the street and take a nice picture as proof. Do not even attemp to try and recover the goods from me after 5pm today. This is my oficial notice to Neotel and since you so quick to respond via Hellopeter, but not to my emails, this will be the channel to let you know i'm naming and shaming everywhere possible. Been years now and now all of a sudden you can respond withing 10minutes. You are just milking the public for money, but can't even do a proper installation!
Neotel
Neotel's reply26 Apr 2018, 14:32
Official

Our Team is currently looking into this and will revert to you.