wW
wmkhoza W

1 reviews | Active since Aug 2016

22 Aug 2016, 09:40

Neotel is on a mission of ruining my life

<p>I am emotionally affected by Neotel's services towards me. Neotel have been billing me abnormal fees for my 15GB Mobile Data subscription. Instead of being billed R188 per month it was between R200 - R300.</p> <p> </p> <p>I reached out to them on this regard and they continued. I decided to terminate the service and they provided me a termination fee and before I got to pay it I then started receiving emails with different amounts, higher then the termination fee of course, I completely stopped using their service the day I received the termination fee email but I was still billed for that month and the next with arrears included.</p> <p> </p> <p>I have been in constant communication with them to review this matter but instead they handed over to the attornies and I have started getting calls from them. Now they telling me that my credit record is on the line. From R478.96 to R821.32??? They are telling me about 21 working days stuff and all that. </p> <p> </p> <p>I have been disputing this amount for a while now and Neotel does not want to even review this unfair treatment. I just landed myself a career now neotel is making my life hell and involving attornies.</p> <p> </p> <p>I would never ever recommand anyone to Neotel ever. I have never been treated like this by a company that claims to be "world-class and provides superior support, intelligence, and reliability". It is the direct opposite in steroids.</p> <p> </p> <p>I regret signing up with Neotel, greatest regret of my life :(</p>

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Replies (4)
Neotel
Neotel's reply22 Aug 2016, 15:17
Official

Hi Wethu

Thank you for your message. We are extremely sorry for the inconvenience caused and we would like to look into this for you.

Please kindly send us your Neotel acc number so that we can do so?

Neotel
Neotel's reply23 Aug 2016, 14:16
Official

Thankk you, we have escalated this to our team and your reference is SREQ_ ********** 1

wW
wmkhoza W's update26 Aug 2016, 20:05
Reviewer Update

Good day

I just wanted to find out the progress of my case is going. I am worried I may be contacted by your attorneys again and add up some legal fees

Neotel
Neotel's reply01 Sept 2016, 11:25
Official

Good morning,

Your query has been assigned and our team will contact you.