Neotel giving Telkom a run fro their money in cheating customers

<p>A few months ago I decided to 'upgrade' my line from 2MBps uncapped to 4 Mbps capped. The line speed never changed and in fact the service was down for two weeks. I then asked Neotel to put me back onto the same 2 Mbps line I had before. While this was happening I kept receiving notices that my account was overdue by R1200+. Countless calls into the service center as well as a few emails resulted in the tech department telling me that this was a mistake on the system. That in fact I had NOT been upgraded to the 4Mb line and that the messages I was receiving was for an account that I had a few years ago which I was somehow receiving. Also my usage was not even close to the 35GB cap. Suddenly this month the amount gets deducted from my account, today I received a call that the finance department refuses to refund my account, I usually pay R699/ month. The call center operator whom I dealt with would not even listen and obviously was not given the info I was told and here I am stuck footing the bill for a service I never used nor received, thanks a lot Neotel. I am cancelling my subscription this is the last straw.</p>