Neotel failing to cancel contract

<p>I phoned Neotel customer services to terminate the contract, they then gave me an email for retentions. I then emailed retentions advising I am canceling my contract with a reason, contact number and well before the notice period. I have phoned in many time asking to speak to retention department to ensure my contract is canceled which led to me speaking to *********** agents not able to transfer me or drop the line while transferring me. I have emailed them as well and received this message </p> <p>"Please accept our apology for the delay in processing your termination request.</p> <p> We have escalated this issue to the Retentions department to process the termination accordingly. The termination request will be backdated from the day you sent it.</p> <p> You may revert back to us should you have any queries.</p> <p> Regards,</p> <p>Yet this morning I am still billed. </p> <p> </p> <p>My experience with Neotel the last two years have been very awful and I really want to get rid of their service by canceling this contract yet they cling on to me.</p> <p> </p> <p>Sincerely </p> <p> </p>