Neotel Fail to provide service

We ordered a package that you are able to connect with a normal telephone to the router.<br> <br> Only after the installation when I called Neotel to find out how the telephone should be connected we where informed that our area is not covered for that kind of router. <br> <br> Then the customer service centre said we can go to Makro, Dion-Wired or Incredible connection to purchase a VOIP phone because they don't keep stock!!!! How can you provide a service without the equipment???? <br> <br> Since Monday the 15th of February I have travelled 100 km to find a VOIP telephone, which is impossible to find.<br> <br> Eventually NEOTEL REFERRED ME TO THE COMPANY THAT SUPPLY NEOTEL WITH THE DEVISES THEY USE.<br> <br> Now this company can help me but they are saying I need to pay the installation costs for the phone that I also was not aware of.<br> <br> According to Neotel they said we can only plug it in and it will work....!!!!!<br> <br> HOW DO YOU NOT KNOW HOW YOUR PRODUCTS WORK???<br> <br> I am only a client for 2 days and I'm already fed up Neotel.<br> <br> I'm definitely not going to pay for the installation costs for the VOIP telephone. <br> <br> <br> <br>