Neotel, Extremely bad service

I have been a customer of Neotel for about 2 years now and not a day goes by that I don’t regret signing a contract with them. I have been having constant and ongoing problems with them from day one.

In the last 2 months my internet has been down more than 6 times, in which case each time I contact Neotel I receive ‘help’ from untrained and utterly useless call center staff. And if the internet were to go down on a Friday night I would have to wait until Monday for the problem to get resolved seeing as they don’t have any standby technicians working over weekends. Whenever I ask to talk to a senior manager I get transferred to another call center agent who wants to sit and pretend to be a manager or supervisor.

Currently I am looking for another service provider and I will be taking Neotel to court for failure to deliver the agreed service