Neotel - Enterprise - 2 weeks and no response.

<p>A few months ago my company had made the decision to move to a new ISP, simply due to a lack of decent support from Neotel, intermittent connectivity and costs.</p> <p> </p> <p>Neotel had been hosting both our internet connectivity as well as our VOIP solution, unfortunately the person that had been placed in charge of dealing with this change over made a huge mistake by cancelling our VOIP lines with Neotel before our numbers could be ported out to our new ISP, needless to say that person is no longer with the company.</p> <p> </p> <p>So, now we obviously have a problem, as Neotel does not allow a number to be ported once it has entered the termination phase. I have been trying to get into touch with someone at Neotel regarding this and after a week long struggle of phoning and emailing every possible number and address I could find someone finally notified me that our key account manager is Sonia De Marigny and that was about all response I have received to date, that was 2 weeks ago.</p> <p> </p> <p>Neotel, please assist us in this matter, this is seriously affecting our business and is truly a poor reflection on your company image, to be honest, I have never heard anything good about Neotel, now I understand why.</p>