Neotel employs *********** people

I am complaining about Neotel's bad service once again, because they just don't care to respond or do their jobs. I was promised by Didi Lebenya that she would be diligent with regards to my query and that I should not worry. Unfortunately, she does not respond any more, just like all the other employees at Neotel. I was told that after sending in a termination request, my service would be terminated and my account would be zero. Then, Neotel did not collect the equipment and charged me 1045.62 and Didi said she would collect the equipment and credit my account to bring it to a zero balance. This never happened, even though it was promised almost two months ago. I have now received an sms saying I owe the 1045.62. I have yet again tried to get hold of Neotel via email as I cannot call, and they are just ignoring me as usual. I am sick to death of this.