1 reviews | Active since Jul 2016
Neotel doesn't know how to change an email address
<p>I have made four requests to have my email address on the Neotel databsae to be changed without any success.</p> <p>Twice via their customer website portal and twice telephonically with the following reference numbers, FCR ********** 58 and FCR ********** 70.</p> <p> </p> <p>How difficult can this be? I have had two telephonic confirmation that it is corrected but continue to receive correspondence from Neotel on my old email address and nothing on my new email address.</p> <p> </p> <p>Neotel administration is useless!</p> <p>Very useless!</p> <p> </p> <p>But their network is fantastic and I cannot complain about the speed or coverage.</p> <p>Please get you admin in order and change my email address for all your correspondence with me!</p> <p> </p> <p> </p>
WOW!!!
That was the fifth communication I submitted to you to rectify your database with my new email details!!
And NO Surprise... you still cannot get it correct!
Your reply to my original HelloPeter post is simply an attempt to dismiss the complaint and complete a checkbox exercise.
NEOTEL admin is extremely useless!!!
You have made no effort to correct my details and I continue to receive correspondence on my old email address!
I have sent you the "Private" message as you requested with all my details and you continue to fail miserably!
You should think about merging with Telkom as you have degraded your company to their level!
WOW!!!
That was the fifth communication I submitted to you to rectify your database with my new email details!!
And NO Surprise... you still cannot get it correct!
Your reply to my original HelloPeter post is simply an attempt to dismiss the complaint and complete a checkbox exercise.
NEOTEL admin is extremely useless!!!
You have made no effort to correct my details and I continue to receive correspondence on my old email address!
I have sent you the "Private" message as you requested with all my details and you continue to fail miserably!
You should think about merging with Telkom as you have degraded your company to their level!
I still received an email on my old email address this morning and nothing on my new email address .
Why do your call centre agents tell me that the update is completed when it is not?
I still received an email on my old email address this morning and nothing on my new email address .
Why do your call centre agents tell me that the update is completed when it is not?
You have logged a refrence, when will the database be updated?
How long does the request take to action?
it is not a difficult task to complete
You have logged a refrence, when will the database be updated?
How long does the request take to action?
it is not a difficult task to complete
Should I expect the instruction to be effective from tomorrow?
two weeks time?
two years time?
Should I expect the instruction to be effective from tomorrow?
two weeks time?
two years time?
I had to call into the call centre on 13 march 2017.
your service request has no effect in your organisation.
I spoke to the only man who has helped me in the whole organisation.
The call centre supervisor named Thabo is the only person who was able to sort my problem out after several calls and complaints.
Well done Thabo, you are a star
Give that man a salary increase! he is the only one who knows what to do
I had to call into the call centre on 13 march 2017.
your service request has no effect in your organisation.
I spoke to the only man who has helped me in the whole organisation.
The call centre supervisor named Thabo is the only person who was able to sort my problem out after several calls and complaints.
Well done Thabo, you are a star
Give that man a salary increase! he is the only one who knows what to do