neotel doesn't know

<p>on 4th april i called and was told that the whole neotel service was down so i didn't log a fault. when i called back on the 6th i was told it was an issue specific to me and given sreq ********** 4 and told that someone would contact me in 1 - 3 hours. when no-one had called me back after 7 hours i called back and was told that it was due to cable theft. when i called on 10th i was told my case had been escalated and someone would get back to me. and today i was first told that it'd be escalated and when i said i was not satisfied and would like to speak to a supervisor...then the neotel rep came back and said actually there is a widespread problem. don't believe a word they say. </p>