Neotel does not want your business

To new potential customers, please be advised that Neotel does NOT have stock of external antennas. So please bear this in mind if you are deciding to take them on as your ISP. When first applying I did a coverage check and was advised by their call centre that I should have NO issues but when the technicians came they said there is no way I can get service without an antenna. I have also been advised by Neotel that they have NO IDEA as to when they are expecting new stock of the antennas. This process has been going on for over a month now. If you are in a rush rather look into an alternate ISP. Hope this helps save someone a bit of frustration. All new customers should also be aware that the call centre operators are extremely rude and make you feel like they are doing you a favour by speaking to you, which is ok because there really is absolutely no point in calling them anyways because they all have the same response to any question you ask, which is \ SIGH.... i don't know """;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;665885;747515;9;5;0;1;0;0;5;15/03/27 14:25;126;NULL;15/03/27 14:14;15/03/27 12:19;Great service!;8,51E+12;Jabu Buthelezi;;My phone got ****** in a ******* and after filing for a claim i have received SPEEDY and GREAT feedback response from the people at 24hr Mobility!<br> <br> Thank you so much!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;607150;61;22;2;0;1;0;0;2;15/04/01 14:34;126;NULL;15/03/27 14:17;15/03/27 12:28;Not refunding money erroneously deducted by them;8,31E+12;Tshego Rangaka ;***;My Discovery health policy was canceled and confirmation of cancellation received from them.<br> The error was made and the cancellation not done in the billing department by Tshego Rangaka <br> Billing specialist<br> Billing Services <br> Discovery Services<br> Direct: + 27 ***<br> Fax: + 27 ***<br> Email: [Email Removed]<br> <br> This individual was notified of the error beginning of February and today the 27th of March my money is still not back in my account and this individual is ignoring my every email in resolving this matter.<br> This is absolute pathetic service that I have to pay for Discovery mistakes and then you just don't hear anything from them.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833930;188;16;2;1;1;5;3;5;15/03/30 9:24;126;2;15/03/30 9:16;15/03/30 7:18;No response after upgrade request;*** ***;;***;I have a Cell C Strait up 100 contact on my name for my wife. It is now due for an upgrade. Her phone broke a while back and we bought her a new phone. We now want to upgrade her Package to a Strait Up 200 but SIM only as we have a new phone. <br> <br> I called upgrade department and they informed me they cannot do a SIM only update, I was then put to the normal call centre, but they told me they can only do a contract to SIM only. Thus they need to send me to upgrade. After that I explained everything again to the upgrade consulted. He then said he will create a ticket with the migration team, they will do the upgrade from 100 to 200 and the SIM only. <br> <br> I phoned 23/03/2015 but have not received any feedback or response from the migration team. I phoned the call centre again on 25/03/2015 and asked to speak to the migration but apparently I cannot be routed to them I they need to phone me. I then asked that they phone me again. <br> <br> As yet I have received no feedback about my upgrade.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;790202;812147;6;2;0;1;0;0;2;15/03/30 13:21;126;NULL;15/03/30 13:13;15/03/30 11:15;Inefficient collections system and Poor Service;8,80E+12;Phindile, Thabang and Kim;***;I have kept up to date with the payments required by Get Bucks South Africa throughout my four month engagement with the short-term loan company, however, at the end of each month the collections department make the allocations to the required account too late. The impact is a reduced trust profile and reduced access to available credit on the dashboard. The latter has occurred twice already and it is extremely frustrating for one's credit profile to be reduced through no fault of your own. I have proactively engaged consistently with Get Bucks since 18 March until to date to avoid such impediments, however, I still have to struggle with your call centre agents (i.e. Phindile, Thabang and Kim) to get a consistent service.<br> <br> Get Bucks will you address this issue immediately, by rectifying the error, as this is utterly unacceptable service.<br> <br> <br> <br> Regards,<br> <br> Matilda;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;278951;857442;16;2;0;1;0;0;2;15/03/30 13:24;126;NULL;15/03/30 13:14;15/03/30 11:18;I do not want a tablet;8,41E+12;;***;I have a mr price acccount and i just got a call from Mr Price mobile offering me a tablet. I listened througout the conversation as the caller explained what they were offering me as a loyal customer and I did not want to cut him off and be rude. At the end of the conversation I told the caller I do not want the tablet as I already have one, but the caller ignored my responce and told me I will start paying 120 as from next month and read my ID number and said goodbye.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818123;1032;25;2;0;1;0;0;2;15/03/30 14:33;126;NULL;15/03/30 14:23;15/03/30 12:27;Do you have a switchboard operator or Sales Team??;9,11E+12;Sales / Call Centre;;Good day Ram Team, <br> <br> I have been trying to get into contact with you, but your phones are just ringing, <br> <br> Please sort this out...<br> <br> Thanks<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;305210;23;1;2;0;1;0;0;2;15/04/01 14:50;126;5;15/03/30 14:22;15/03/30 12:44;IS STANDARD BANK NOT INTERESTED IN MY BUSINESS;***;;;On the 13th of March I app**** for a bond to be financed with standard bank. An email came back requesting documents to be emailed or faxed. This was done by myself and they came back asking that I send the back of my id card. again this was done and documents sent back. they then came back to ask for income and expenditure forms which weren't part of what I had to email/fax back initially, again I did this on 20th March. I then waited for any kind of feedback and no one came back to me so I called in last week the 25th March 2015 and I was told that the documents were not received which was surprising as I had used the same email address I had received the email from. I was then asked to send it to another email address just to ensure that the documents are indeed received. I still received no response until I called in today and was put on hold for +- 7 minutes when I asked to speak to the supervisor. I was eventually transferred to the supervisor who then had a different story stating that the system indicates that the expense were received however were understated. when I asked him to read them out to me the figure was wrong which made me laugh. is standard bank no INTERESTED;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;494131;802228;9;2;0;1;0;0;2;15/04/01 16:36;126;NULL;15/03/30 16:16;15/03/30 14:30;King Price Has Bad Staff;8,61E+12;Mohale Khomane;***;I received a quote from King Price Insurance approx 3 weeks ago and we agreed that my policy would commence in mid-April due to my current insurer needing 1 months notice. To date I am still waiting for any paper work and communication from them. Instead they started my policy immediately and it has been like pulling teetch trying to get any answer out of them as well as a refund after they told me that they have debited my account. I have called no less than 8 times in the last two weeks. So annoyed and quite embarrassed after I told all my friends what a great deal I had received. Now I need to go back to everyone to let them know just how flawed the King Price business model is.The agent had no issue in telling me that they have IT issues, that the staff I chatted to may not be skilled enough to deal with my queries and that even though I am frustrated he is reluctant on making me any promises as he is not sure he can keep his word. I work in advertising and I can see that a lot of spend has gone into building up this brand, but having high media spend and weak staff is just counter productive. If you cant even close the deal how can I trust you with my life?<br> <br> Shocking Service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;130846;607;2;5;0;1;0;0;5;15/03/31 9:15;126;NULL;15/03/31 9:07;15/03/31 7:09;Over and Beyond Great Service from Gilbert and Fra;***;Donovan Roux;***;I have always experienced good service at Builders Rivonia but today Gilbert and Frans Kekana went over and beyond to assist me.<br> <br> They understood my requirements and advised accordingly. In a space of 30min, they understood my requirements, advised me, the items were found, cut to relevant sizes and I was on my way!<br> <br> Thank you again for restoring faith in customer service. I am sure if we continue like this as a company you will reach new heights.<br> <br> Please share this with both of them!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;510988;769528;11;2;0;1;0;0;2;15/03/31 17:05;126;NULL;14/12/15 16:51;15/03/31 14:59;Substandard service on warranty claim ;;Webster Ledwaba;***;I took my old IPOD in to be repaired under an Apple wide recall programme in December 2014. The original person that helped me in the store said it would take 6 weeks to ship the device overseas and receive it back. After receiving no feedback I decided to call the store after 8 weeks to find out when my device will be returned to me only to find out that it was never sent out in the first place as the person that booked it in had left Digicape. Webster gave me assurances that he would expedite the process and so I far I have only been receiving excuse upon excuse as to when I will get my device back and it has not been 3 months.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;640031;188;16;2;1;1;5;3;5;15/04/01 8:34;126;5;15/04/01 8:21;15/04/01 6:28;Is this how you keep your customers?By Force/*****;8,31E+12;Cell C;***;2015/01/14 @ 12:16pm was the first time I phoned to check when exactly can I cancel my contracts(no:***&***) spoke to Bongiwe who advised me to phone on 2015/02/15, I phoned back on 2015/02/16 @13:18pm Spoke to Musa from retention she said my contract will be cancelled 2015/03/15 and last debit order will be 2015/03/25.Came 2015/03/25 I got shocked when my account was debited R300 instead of R124,phoned Cell C on the 2015/03/26 spoke to Nomveliso,who shocked me further saying my contract was upgraded.How,by who and when that's what I asked but there was no answer, only that it was upgraded 2days after it was cancelled on their side. I don't know what kind of upgrade is was since I never got anything to show that I asked for an upgrade. Now Cell wants me to run around do affidavits and copy of certified ID for their own mistake?i wont do any of that,the way they upgraded my contract they should reverse/cancel it with no affidavit or ID copy.. This was the first and last time I took a contact with Cell C,that's a promise. So Cell C cancel that upgrade and refund me my money.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;5416;781037;14;2;0;1;0;0;2;15/04/01 9:38;126;NULL;15/04/01 9:28;15/04/01 7:32;ORDER PLACED AND PAID...SYSTEM SAYS NO ORDER!!!!;7,41E+12;????;***;Placed an order yesterday.<br> <br> Sent proof op payment (3 times) YESTERDAY. And 2 times today as well!!!!<br> <br> Went in to check status on my profile... STATUS...NO ORDERS PLACED.<br> <br> Please look for my order and payment and send the voucher ASAP.<br> <br> I have made my booking with the establishment already!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;406830;688284;23;2;0;1;0;0;2;15/04/01 10:15;126;NULL;15/04/01 9:36;15/04/01 8:09;GPS device failed to locate;9,00E+12;;***;Extremely disappointed in the service I recently received from tracker. I got a e-mail and sms on Monday the 30th march 2015 at 12:00pm stating that they cannot detect movement on my car, I then immediately logged on to check on-line and noticed the last location was detected on the 24th of March 2015. Since Tuesday the 24th March, I was only informed 5days later that my device is faulty, I then called the call center and was told a technician needs to be called out and I will be charged for the fees as the device is out of warranty. <br> <br> Firstly, it is stated on the T&C's that this device is still owned by tracker until I have fully paid for it, now that its not working, why am I liable for costs to check it.<br> <br> The fact that I was informed 5days late, does not concern them, they just so quick to through the T&C's in your face.... Now I have been paying for this device on a monthly basis now that the services was not rendered to me for 5day, will I be reimbursed for that? Because had anything happened to my car, who would have been responsible? <br> <br> Now! I need to make means to get a technician to check this device.<br> <br> Disappointed!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835213;765374;14;2;0;1;0;0;2;15/04/01 13:49;126;NULL;15/04/01 13:41;15/04/01 11:43;DISGUSTING SERVICE AT TAKEALOT;***;;***;I placed my order on Friday 27.03.15 and delivery promise date was 31.03.15. I have not received delivery and was forced to purchase milk for my baby at the shops yesterday. This has thrown my budget out completely. Extremely disappointed in the service delivery or non service from takealot. Defeats the purpose of ordering online when you still have to go the the shops. Usually tell my friends and family how great it is to shop online at takealot. I will certainly be changing my opinion..;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;792347;711857;22;2;0;1;0;0;2;15/04/01 15:00;126;NULL;15/04/01 14:52;15/04/01 12:54;Medical aid that decieved me into joining them;8,81E+12;Nadeem Madar;***;I have never once been informed that i have this 12 month exclusion for my chronic medication, i would never have joined you guys if that was the case. i was not informed by anyone about this. The person who opened my account was Nadeem Madar and he never once told me about this 12 month exclusion. Why would i leave discovery and move to you guys if my chronic wasn't covered? I find it VERY UNACCEPTABLE as I pay almost R2500 to you each month and you will not cover any of my chronic medication.<br> <br> Please inform me why this was not made known to me. you can listen to the calls and see the emails from nadeem that does not once say anything of the sort.<br> <br> IM VERY VERY UPSET as i have spent in 2 days 100 rand airtime just for some one to help me and then i get an email from Renaldo Swarts that makes no sense to me and i dont even get a phone call to explain my situation to me.<br> <br> VERY Unacceptable and very unprofessional.!!!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;573291;607;2;2;0;1;0;0;2;15/04/01 15:42;126;NULL;15/04/01 15:31;15/04/01 13:36;No Feedback as Promised ;Q***;;***;I tried whole day to follow up on my geyser that i purchased , they were out of stock and they told me they will call today . I tried calling them whole day and i was put through to different departments . I am irritated now and not happy at all ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;681459;1213;14;2;0;1;0;0;2;15/04/01 15:52;126;NULL;15/04/01 15:43;15/04/01 13:46;So I couldnt get hold of ACS maybe you can inform;8,91E+12;Call Centre ;***;So I couldnt get hold of ACS maybe you can inform them that I paid you directly<br> My account was in arrears <br> I have paid the entire balance today R5000 + <br> I tried to call them , but no answer at the call centre maybe you can advise them I paid you <br> And btw your own call centre staff are rude and needs a little training on manners ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;570501;799619;6;2;0;1;0;0;2;15/04/02 7:33;126;NULL;15/04/02 7:15;15/04/02 5:27;Capfin on a mission to distroy lifes;8,61E+12;Office;***;Good day,<br> <br> As a client of Capfin for over 2 years now, all the time I managed to pay back the money accurately until the end of February where by it happened that they could not find funds in my account.<br> <br> With the above said, a consultant from Capfin did call me to make a payment arrangement which I agreed to as I was also told that would save my name.<br> <br> With the arrangement being done, on the month of much 2015 they did debit my account as I had arranged yet Capfin has a decency to continue sending me messages that they did not get funds again of which my bank statement clearly shows that they did.<br> <br> I believe this is unfair for me to be harassed in this manner by this company yet they continue to debit money from my account.<br> <br> Please, may I ask for your help towards ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;721395;357;16;2;0;1;0;0;2;15/04/02 8:19;126;NULL;15/04/02 7:59;15/04/02 6:13;Contract finally cancelled NO Refund;8,01E+12;Candice Major, lulama sibisi,thabo tshwili;***;This is a second report on this number. Contract was supposed to be cancelled last year June.For some reason it was only cancelled in March this year after numerous calls and emails. I was told that I will be receiving my refund in 5 to 7 working days. I still have not received my money.<br> I have just checked my statement. Vodacom still deducted for a contract that is supposedly cancelled. <br> How hard can it be to process a refund? Why are they still deducting if the contract has been cancelled?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835505;357;16;2;0;1;0;0;2;15/04/02 8:20;126;NULL;15/04/02 8:10;15/04/02 6:14;refusal to repair tablet under warranty;I***-3;;***;i took a contract with vodacom in december at mall of the north ,i was told if the is a problem within the first seven days i should bring it in for exchange and if it occurs after seven days it will go to repairs because it carries a 12 month warranty.in february the screen of the table went blank and when i took it in for repair i was send from pillar to post and when they finally did take it i got a call few days later that i must pay R1500 if want it to be repaired or else they will have to return it back unfixed of which they did.i was confuses because i thought the phone was still under warranty.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833539;800135;13;5;0;1;0;0;5;15/04/02 9:59;126;NULL;15/04/02 9:45;15/04/02 7:53;Well Done Star Nissan Vereeniging.;7,51E+12;Christine Labuschagne;***;I've recently purchased an NP200 from Christine Labuschagne at Star Nissan Vereeniging. The service was absolutely outstanding and I will recommend Christine and Star Nissan to all my Friends. Really Good service....Well done!!! <br> Regards<br> Patrik Ntobeng. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;508049;688497;9;2;0;1;0;0;2;15/04/02 10:37;126;NULL;15/04/02 10:20;15/04/02 8:31;Agents always in \meeting\"""""