NEOTEL DOES NOT GET BACK TO YOU

i ENQUIRED VIA THEIR WESITE FOR DIFFERENT PACKAGES. THEIR RESPONSE WAS VERY QUICK. PHONED ME BACK AND ALL FORMS REQUESTED FROM ME WERE SENT OFF. I WAS THAN INFORMED VIE TELEPHONE THAT I QUALIFY FOR A CONTRACT. I REQUESTED A 2MBPS LINE AND WAS GIVEN A 4MBPS LINE AT THE SAME PRICE OF R699.00PM AND NO INSTALLATION FEES. WITHIN A FEW HOURS I WAS CONTACTED AND INSTALLATION WAS COMPLETED. WHEN I ARRIVED HOME I NOTICED THAT THE WIRELESS ROUTER WAS ONLY PLUGGED INTO THE POWER AND NOT TO THE ANTENNA. THE VERY NEXT DAY I CONTACTED THEM AND WAS PROMISED IT WOULD BE SORTED OUT, NOTHING. A FEW DAYS LATER CONTACTED THEM AGAIN AND ONCE AGAIN WAS PROMISED IT WOULD BE SORTED OUT, ONCE AGAIN, NOTHING. THE END OF NOVEMBER I RECEIVED MY BANK STATEMENT AND SAW THAT AN AMOUNT OF R978.54 WAS DEDUCTED AND NOT THE R699.00 AS WAS PROMISED. I ONCE AGAIN CONTACTED THEM. THIS TIME I KEPT THE REFERENCE NO - #SREQ*** COMPLAINING OF INCORRECT BILLING AND ALSO THAT THE WIRELESS ROUTER WAS USELESS AS IT WAS NOT CONNECTED. A FEW DAYS LATER I WAS CONTACTED BY VINOLIA. SHE SAID SHE COULD NOT BELIEVE WHAT WAS HAPPENING. NO CONTRACT WAS SIGNED, YET AN INSTALLATION WAS DONE. NO INVOICE WAS RECEIVED. OUT OF SPACE???