Neotel does not deliver service

I reported a fault last week Wednesday 07/10/2015 and was told to test my connection for 24 hours. After 24 hours, Thursday 08/10/2015, I called the call centre again and informed them of the results of the test. They then said that there is indeed a problem and a technician will call me within 48 hours.<br> <br> By Monday 12/10/2015 I haven't heard anything yet so I called the call centre again. The consultant said that it hasn't been 48 hours since I called as this did not include the weekend. I thought this was quite unreasonable but accepted that the technician would either called me on Monday or Tuesday.<br> <br> On Tuesday 13/10/2015 I still did not hear anything from Neotel so I called them AGAIN. The consultant said she logged that I called again and a technician would call me within 48 hours. I told her this is unacceptable and I would like to speak to her supervisor. She said he was busy but would call me back before close of business.<br> <br> This morning 14/10/2015 no-one has still contacted me so I called again and was told that a supervisor would call me back but I still haven't received a call.<br> <br> I work from home and this problem is costing me time and money!!! Why doesn't anybody help me??