Neotel disgrace please just talk to me I am not a serial complainer

Below is in an email I wrote to Neotels complaint line on the 1st of May I have not even had a confirm of receipt and would you believe they have again cut me off!!!

1 May 2018 To Whom it may concern,

I was phoned in March by a telemarketer from Neotel who offered me an upgrade from my 4meg line to 5meg plus Kwesi device plus Netflix subscription. I agreed to everything and was told the device would be delivered within 1 week. Nothing arrived after 3 weeks and my line went down so I called in. I was told that my line had been suspended owing to non-payment, this was strange as I always pay the contractual R699 every month (in spite of the fact that I have not received and invoice or statement from Neotel for 8 months, something I have queried on many occasions and still nothing). The consultant said I owed R319, I asked if this had something to do with the upgrade she said know but she said my account had been amended from 4meg promo R699 to 4 meg regular line R999!

I told her I had agreed to the upgrade but no devise had been delivered and the line was still 4meg, she said sorry that is no longer available and if I want to be reconnected I will have to pay the R319 outstanding which I duly did on the 10th of April. (I had already expensed over R1000 in data owing to wifi being down). She then said I can go back on to the 4 meg promo line at R699 which I reluctantly agreed to.

After again not getting my billing for April and not being able to load an EFT on the Standard Bank listed beneficiary’s (Neotel) I phone in to be told that the last 2 digits of the bank account have been changed and the listed beneficiaries at Standard bank is incorrect. I asked for a statement with the correct account number on it and latest balance (ref FCR ********** 322) the guys said he had sent it and I waited 5 min on the phone with him to date nothing has come through. I asked him to check the balance and he said it was R915 outstanding !! When I complained he said just pay the R699 it should be fine!

This service is completely unacceptable and I will be going through every platform to complain unless;

My account is credited with everything over and above the R699 p/m contractual amount from the start of the contract I receive a statement to that effect and ongoing invoices and statements every month to **********

Please will you get back to me