Neotel disappoints AGAIN

I was a Neotel customer in 2014, I had an issue with their accounts Dept then when I also reported it on hello peter thankfully the issue was sorted pretty quick. When I thought I'd give Neotel the benefit of the doubt in 2016 thinking they've gotten qualified staff for their accounts dept by now they disappoint again, I am flabbergasted that 2 years later I am sitting in exactly the same boat. I signed up for a wifii contract for R199 a mnth, when my parcel arrived at my work I realised that they had sent me the wrong device, so I called them and asked them to come and collect this device as it's not what I ordered and to send me the right device to which they agreed. When they came to collect the device they delivered the right device. But not even a month into my contract and they debit R1170 from my account. I've been trying to get a credit for the last 3 weeks, when I call firstly, Im asked to hold on while they check my account (20 minutes later on MY airtime) don't even offer to call back (they are in the wrong) no one knows what's going on, long story short I am in dire straits and they don't give a sh*# I need that money asap. It is rightfully mine! NEOTEL CATCH A WAKE UP