NEOTEL DEBITED MY ACCOUNT FOR 2.6K AND WONT GIVE IT BACK

<p>I ordered a router from Neotel it was delivered and I could not get a signal so I retunred it the next day.</p> <p>2 weeks later they took of 2.6k off my account saying it was a cancellation fee for a contract (this contract never existed.) I obviously called them and they apologised and promised that they would credit me on the 1st September. It is now the 5th september and every time I call I get told different stories.</p> <p> </p> <p>THEY HAVE BASICALLY ****** MY MONEY AND WONT GIVE IT BACK.</p>