KB
Kaysham B

1 reviews | Active since Jan 2011

09 Sept 2016, 23:21

Neotel deactivates my data card n forfiets all my data for no particular reason!!!

<p>Neotel deactivated my data card n forfeited all the data for no logical reason.</p> <p>When i called in to query the service consultant was talking to othera in the call center about her boy friend and didnt realise my call was out through to her.</p> <p> </p> <p>When i called in again n asked for the supervisor i was told that it was a mistake n all will be recyified in 48hrs. Its been over a week and i still haven't recieved any feedback or anything.</p> <p> </p> <p>When i called back today to query the issue i had another bad run in with another consultant. </p> <p> </p> <p>This is disgusting service from neotel.</p> <p> </p> <p>Neotel doesnt seem to want to do anything to address my issue.</p> <p> </p> <p>My bussiness has been affected by not accessing tge service i paid for.</p> <p> </p> <p>I was incured addition costs to use alternat services while i cant use the services i paid neotel for.</p> <p>I hope other consumers reading this will realise the quality of service if any service that neotel provides for paid services.</p>

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Replies (1)
Neotel
Neotel's reply12 Sept 2016, 13:12
Official

Hi Kesham, we are sorry to hear this. We have rep**** to your previous post with assistance