Neotel Data Usage - Goes beyond cap?

<p>We have a 10g Neotel (Pty) Ltd. data service that we have been using for several years. I noticed the following recently </p> <p>1. Cap on account does not work correctly.</p> <p>Neotel bills us beyond the cap. You are sent usage reminders but these are unrealistic. We get a good feel for this since we use multiple data providers incl. adsl we get a good feel for data usage. </p> <p>The friendly call centre agents will tell you they cant measure the data until the end of the month or next bill. If this is true how do they know if you have really reached your limit. </p> <p> </p> <p>2. How do they measure the data usage. I find that 10g of</p> <p>I find that 10g of Neotel data seems to be equivalent to 2gig of another provider are they measuring time or data? Not sure. </p> <p> </p> <p>Whatever it is it affects our spend and we are not sure how to evaluate or budget. </p> <p> </p>