PC
Priscilla C

1 reviews | Active since Aug 2016

18 Aug 2016, 19:24

Neotel Customer Service Centre managed by G4S security guard

<p>I walked into the Neotel Customer Service Centre in Midrand on Monday 15 Aug 16. I bought a handset to use as a business landline 2.5 months ago. The charger stopped working so I basically do not have a landline at the moment. The reason for my visit was to see if i could buy another charger. I was met by a G4S security guard who spoke to me in a very disrepectful manner saying there were no phones and chargers in stock. he said he was not sure when they were coming and I just had to write my name and number in some funny book. I warned him to speeak to me with respect. All this happenned in full view of 3 "customer service agents" who just sat and listened, not bothered to intervene or do what they are employed to do. Very pathetic, no service received whatsoever. Neotel i taking people for a ride. I'm without a landline...</p>

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Replies (1)
Neotel
Neotel's reply22 Aug 2016, 13:33
Official

Hi Priscilla thank you for your feedback.

We are sorry to hear this and have sent your feedback to our team.

Unfortunately we are currently out of stock, but we would like to follow up with our team and see if we can get hold of a charger for you. Please kindly send us your Neotel number?