Neotel customer service appalling

Item: Neotel
Rating: 1

I would like to cancel my account however Neotel is making it impossible for me to do so. I sent an email to ********** on 10 April and received an automated email stating that the email had been received. On 19 April I had not received any feedback from Neotel. I phoned the call centre and was hung up on on my first attempt. On my second attempt of phoning the call centre agent said that my request which I had sent on 10 April had not even been logged yet and advised me that I should send another email on that email stating that I haven't received feedback from them with regards to my request. The reference number for this call was fcr ********** 72. I sent another email on 19 April and received an auotomated email stating that my email had been received. On 20 April I had still not received feedback. I logged into my account on Neotel's website to log a request for cancellation of my account. On 21 April I received an email from Neotel's Executive Escalations Consultant, Katleho Meso. The reference number indicated in this email ********** was SREQ_ ********** 65. In Katleho Meso's email it was stated that my number goes straight to voicemail, that a voicemail was left and the call centre number was indicated. My mobile number had recently changed and was updated on my account. It seems that Katleho contacted my on my previous number, however my landline number is still the same. If Katleho Meso was truly intent on contacting me, why not phone my landline number as well? My landline log entry did not show any missed calls. I responded to the email but did not receive feedback. Katleho Meso was definitely not interested in resovling my issue and merely did the bare minimum. I then phoned the call centre once again and was hung up on. On my second attempt the agent said exactly the same as the agent on 19 April and when I requested a reference number he put me on hold for 4 minutes. I eventually gave up and hung up. Why are the automated emails received from ********** not accompanied by reference numbers yet the email which Katleho Meso ********** sent, is? The fact that a reference number is not generated for this would result in the request not being logged and as a result not allocated to an agent and thus no one's responsibility. How convenient ......... When phoning, why am I constantly cut off? When phoning, why am I put on hold for a reference number? I will inform as many people as I possibly can of Neotel's appalling attitude and lack of respect A stop order will be requested

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