NEOTEL COULDN'T PROVIDE SERVICE & AREN'T REFUNDING

I CONTACTED NEOTEL TO GET INTERNET CONNECTION AT MY HOME.. I GOT ALL THE PAPERWORK REQUIRED AND ASKED THEM TO INSTALL WITHIN THE WEEK/END. I WA SNOT TOLD THAT THEY WOULD BE A WAITING TIME OF 10-14 DAYS! WHEN I DIDN'T GET A RESPONSE ON WHEN INSTALLATION WOULD BE DONE I DECIDED TO WITHDRAW AS I CANNOT WORK WITH PEOPLE WHO DO NOT COMMUNICATE<br> THEY WENT AHEAD AND GOT INSTALLERS WITHOUT INFORMING SO I THOUGH FAIR ENOUGH.. THE INSTALLERS CAME AND THEY REPORTED THAT THE SIGNAL WAS POOR SO THEY COULDN'T PROVIDE THE SERVICE.. THEY DECIDED THEY WOULD PROVIDE A REFUND.. IHAVE BEEN WAITING FOR ALMOST A WEEK AND NO ONE HAS COME BACK TO ME ON WHEN I WILL RECEIVE IT.. I JUST KEEP BEING TOLD IT IS WITH THE SUPERVISOR. MY MONEY IS STUCK WITH THEM AND I CANNOT GO AHEAD TO ENGAGE ANOTHER SERVICE PROVIDER!