vS
vimal S

1 reviews | Active since May 2015

05 May 2015, 09:13

Neotel Continue to debit after contract cancelled

I am terribly disappointed with neotel and its service, I have unsuccessful in calling the contact centre!!!!<br> <br> I puchased a neotel mifi contract and in under 7 days returned the device and cancelled the contract at neotel contact centre in The Cresent Durban.<br> <br> Since then I received and sms regards overdue payment by a neotel attorney(MBD INC. *** ref 9R***). I dont know if that has been sorted.<br> <br> <br> THE MAIN ISSUE NOW IS THAT MY ACCOUNT IS STILL BENING DEBITED FOR R145.95.ref NEOTEL R***. <br> PLEASE REVERSE THIS TRANSACTION IMMEDIATELY!!! I DO NOT HAVE A CONTRACT WITH NEOTEL<br> <br> Please sort out urgently.<br> <br> Vimal Sadapal

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Replies (1)
Neotel
Neotel's reply05 May 2015, 09:46
Official
Hello vimalsadapal,

Thank you for taking your time to post this compliment.

We are glad that we were able to assist you.

We aim to continue improving the service experience and exceed your expectations.

Regards,

Customer Services Team