RK
Rashid K

1 reviews | Active since Jan 2013

31 Jan 2015, 14:22

NEOTEL - CHARGES FOR DATA I DON'T USE!!!

I took out a Neotel Neoflex 15gig contract in September 2014 thinking it would save me money @R226 I it seemed like a much better choice than the 4+4gig data deal I had with Afrihost... I had no Idea what I was in for. <br> <br> So far I've been billed R807.22 in December, R630 in November and my latest bill was R545.81!!! When I called in the customer care consultants said I have to log an escalation to dispute the astronomical data charges I have being dealt with with no luck. So I took my investigation a step further, when my wife and I went on holiday this month I purposely disconnected my Neotel Router and to my disbelief on my return my email data report said I had used 700mb of data WHILE I WAS NOT EVEN AT HOME!... Neotel seemed like an exciting prospect at first, we all thought they would add value to our lives but all they seem to do is LEECH our pockets dry and take FOOD OUT OF OUR CHILDREN'S MOUTHS!!!<br> <br> It hurts to think I convinced my family members to change over from Telkom to Neotel thinking I was helping them make a good choice..<br> <br> Neotel, if you truly care about your clients PLEASE CORRECT THE ERRORS YOU HAVE MADE IN MY CASE.<br> <br> I will keep Hellopeter updated on this matter.

0
Replies (1)
Neotel
Neotel's reply31 Jan 2015, 15:15
Official
Hello raskad87,


We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Regards,
Customer Services Team