Neotel Caps and Hidden charges and no responce !!

Well a few weeks have passed and once again Neotel are very selective or just generally *********** regarding any kind of email enquiry they receive. I have been refunded for a product I never had so no congratulations for that. However I am still waiting for my \Activation fees"to be refunded as no salesperson ever told me they exist? I asked for recorded calls but no response. Then I specifically requested my accounts are capped at 1 cent over my obligations. However Neotel seem to have no way of telling you a real time account balance and thus this request is absolutely useless. Most phone/data companies just cut the line/connection when you reach your cap. BEWARE NEOTEL DONT DO THIS!! NONO they just keep on billing so any cap request is futile. This company has once again proved to be USELESS!! And my wife who app**** for a product 8 weeks ago online still has not been contacted. This is probably fortunate as they can't even look after their existing clients"