Neotel - ARRRGGGHHHHHHHHH

<p>I have been with Neotel wifi for over a year now and have had non stop issues!!!! First they tell me that my account is CAPPED and then in December out of the blue they decide to take extra monies out of my account. It took me almost a month to get an answer out of them and have a credit issued to me. Their excuse was that while on a website you will be charged untill you logg off????? REally?? Is this CAPPED???</p> <p>Then in January my router stopped working. They did a Router swap and this one too was not working. So finally after two months I am now back online. The first weekend they had issues and i left my number for them to call me back - still no call.</p> <p>As a result of not being able to use my Router I now have 23GB data left that is expiering in one day. I sent a mail on the 15th of Feb asking to either give me two months credit for the time I was unable to use their network or have the 23GB roll over.</p> <p>Suprise suprise....no response!!!!</p> <p>So when finally calling them this morning I was told that i sent my mail to the wrong email address?? ********** (this is the same mail i have been using since joining them!!)</p> <p>I was placed on hold for over 15 minutes and then told that a complaint has been logged and i will get a call in 48 working hours. This is yet another week I will need to wait.</p> <p>I am fed up of Neotel and their lack of customer service s****s. Quick to over charge you and take your money but when it comes to resolving issues you will be lucky to get a response or a call!!!!!!!</p>