GG
Grant G
1 reviews | Active since May 2010
21 Aug 2015, 14:40
Neotel almost unusable
Have had Neotel for many years with no problems, However in the last few months it is almost unusable. The speed test confirmed this. The call center said \it is acceptable".....they were not prepared to do anything"
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Neotel's replyOfficial
21 Aug 2015, 15:01Hello GrantG,
thank you for getting in touch although we are very sorry to hear that this has been your experience.
We would very much like to escalate the matter in order to address however we are not able to locate your profile based on the information that you have shared.
Please could you kindly mail the team on *** so we can access more information about your account.
Please let us know so that we can attend to this as a matter of urgency.
Kind regards,
The Neotel Team
thank you for getting in touch although we are very sorry to hear that this has been your experience.
We would very much like to escalate the matter in order to address however we are not able to locate your profile based on the information that you have shared.
Please could you kindly mail the team on *** so we can access more information about your account.
Please let us know so that we can attend to this as a matter of urgency.
Kind regards,
The Neotel Team
Neotel's reply21 Aug 2015, 15:01
Official
Hello GrantG,
thank you for getting in touch although we are very sorry to hear that this has been your experience.
We would very much like to escalate the matter in order to address however we are not able to locate your profile based on the information that you have shared.
Please could you kindly mail the team on *** so we can access more information about your account.
Please let us know so that we can attend to this as a matter of urgency.
Kind regards,
The Neotel Team
thank you for getting in touch although we are very sorry to hear that this has been your experience.
We would very much like to escalate the matter in order to address however we are not able to locate your profile based on the information that you have shared.
Please could you kindly mail the team on *** so we can access more information about your account.
Please let us know so that we can attend to this as a matter of urgency.
Kind regards,
The Neotel Team