Neotel Accounts department Still no Credit????????????

Good Day,

Account no: R ********** 21

Reference no: SREQ_ ********** 55

Query type: Account query

Thank you for your email.

Apologies for the inconvenience cause from your side.

Kindly note that suspension have been uplifted. Please note that a request to our Credit department has been logged for further assistance and one of the consultant will be in contact with you.

You may revert to us should you have any queries.

Regards, Innocent Ntsane Consultant: E-Helpdesk Neotel (Pty) Ltd Direct: ********** 636 or ********** 835 Email: ********** Web: www.neotel.co.za [neotel.co.za] Neotel is a level 3 B-BBEE contributor. Empower Logic Rating

Sent: Wednesday, September 12, 2018 8:45 AM To: Consumer ********** ********** Cc: ********** ********** ********** Subject: REF# FCR ********** 378 (Email ***)

Good day

Cm Pretorius Sent the banking details when we app**** for this Neotell. Your Accounts department captured the incorrect banking details!!!!!!!!! We are not going to pay for your mistakes. We pay it now via eft because of this…. We gave them the correct account number. Please remove this amount from her name: R101.52

Please read below email that was sent to change the bank details in JULY 2018 Ask your accounts department to urgently sort out this problem Last credit ref when i spoke to Tsholefelo (Supervisor) on the 25th of Sep FCR ********** 96 SreQ ********** 79