NEOTEL ACCOUNT CANCELLATION

in February 2015 we app**** for a NEOTEL tel and Data line , we asked for our Telkom number to be transferred , We did this application in Durban , the Crescent branch . <br> According to the Internet and the check at the shop coverage was confirmed in our area . However upon the technician coming to our house he then advised us that we can not get the DATA service , subsequently this meant that we could take the telephone service but not the data service , However this was not convenient as it meant that we would have to still apply for a ADSL line via telkom . We then advised the consultant that due to Neotel not being able to deliver a complete service we would want to cancel the entire process . Further we did not collect any items from Neotel IE. telephone etc. I then logged a complaint VIE Neotel customer services due to us continuously getting a bill for from Neotel although we didn't't have the phone or internet . Customer service responded to us and subsequently we assumed it was all addressed and the nightmare was over , until today when we received a phone call for a collecting lawyers advising us that we are now listed by Neotel and they are the attorneys ?