Neotel, a sinking ship? Bringing it's customers down?

Item: Neotel
Rating: 1
Author: Callum H

Let's start from the beginning when I first bought a neotel modem....one for my business and one for my parents.....well well well what a mistake. First to register the sim cards, 2 trips of 35 kms to neotel umhlanga and back and a 1 hour phone call for EACH sim card to activate through some people who have English as their second language.... Disappointed to say the least but did not complain... Then the shocker came when we put the modems on....remember it costed me upwards to around R2000 for both modems....Internet speed 50kb per second for my business one and the personal one 68kb/s.....sending a message was a c****...and a pain. But still didn't complain, then the modems will repeatedly go on the blink.... Off and on which resulted in me going again to neotel where they said nothing is wrong and I live in a neighborhood with proper LTE and 3G. This has been an ongoing battle for 1 year. And now for the finale..... Neotel decides to switch the data off for whatever reason for the 4th week running.... No words on the way my business suffered and the amount of data spent on my phone(around R400 a week just on data ONLY) on the first week I just thought it's gone on the blink again as usual....second week and no Internet I decided to call neotel, 1 and a half hours later and still nothing except "we are working on the problem" Ugh And I sent emails to neotel repeatedly but even as it seems their emails are down as it took them 5 days to get back to me.... And with the same ridiculous response they told me over the phone. They have offered no compensation and no input on the status and haven't even bothered to inform us as customers in the first place that they have a problem. They have absolutely disgusted me with their service from the beginning and this is the last straw, I have already ordered ADSL for home and looks like it will be done faster then neotel can put their Internet back on and will probably have to follow that route for my business as well. Thank you Neotel for losing your customers and aggravating them on top of that. The reason why I haven't complained before is that when neotel had their network working it was impossible to load a review which makes me think they blocked it and which another review states so I'm not the only one. Shame on you Neotel you expect us not to voice our opinions about your pathetic network. I am so very tired of your nonsense I expect a good reply and some explanation as well as compensation. AND TO FUTURE NEOTEL CUSTOMERS, BEWARE, LOOK ELSEWHERE THERE ARE BETTER DEALS.

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