Neotel - A service provider you do NOT want!

I took out a Neotel prepaid Router at the end of November and paid R1899 for it. I had liaised with Obakeng from the onset of this deal, communicating via email. I battled with the settings of the router, and decided to go to the instore as I was having no luck with the call center. I plugged in the device when I got home, worked on the internet for about an hour when the router cut off and I could not get it to function.I then called Obakeng again and told him that there seemed to be a problem with the device if there was any way that I could get the device swapped or if someone could sort it out at my home as I was not prepared to drive another 30km to the store again to have this sorted. He told that there was nothing he could do.I then drove another 30km to have my router this time exchanged for a new one. All was well, I loaded R149 the equivalent of 7gig on my sim and went on my way. I have been using the Wi-Fi well, internet connection was fine, everything was fine until the 30 December my connection was cut. So I call the contact center to find out how much data I had left, to my absolute astonishment the consultant tells me that my account was TERMINATED me requesting