Neotel - A Case of Terrible Service

Neotel is the WORST telecom service provider ever.<br> My ordeal started in Nov 2013, when I requested Neotel to supply me with a 10GB line and phone at my residence. It took 2 returns to finally get the service working.<br> Then the issue of terrible call quality and data connectivity came. I had sent A LOT of emails and a number of calls to customer care. I physically went to the Midrand office and still didn't get any joy. The rationale was simple: no matter where I connected from (home, office, at client site, at hotel), I got the same speed, which OFTEN results in timeouts and dropped connection.<br> This became extremely frustrating and in May 2014 I requested that I would like to cancel my contract. I was told a Customer Retention consultant will contact me in 24hours. Despite calls and emails, I only got a consultant to talk to me in August 2014 AFTER I threatened to take alternative action.<br> I requested for the contract with Neotel which indicated what my termination figures was being calculated. I spoke to a Mohau Matlala. And then I was ignored despite emails and calls TILL today. I have tried for several days to get to someone who can assist to provide a way out of this account!! HE