NEOTEL

I cannot post this without selecting a star rating.... so I selected one which is far too good.

NEOTEL Absolute non service provider. How they are still in business must be the miracle of the century. We signed up, truly believing that we would beat the Telkom Despair, only to be plunged into a much darker despair pit. Granted, the phone service works. For this I am truly grateful. We connected THREE offices, phone and internet. The one office never worked.... the internet was so spasmodic that we were lucky if there was service for ten minutes at a time. Nobody cared. The other two offices from inception, were spasmodic. We have phoned, we have written, we have begged, pleaded, shouted, screamed.... to no avail. We have to pay, full price, for quarter service. And may I add, that we are a charity. When I eventually cancelled the service, that literally never really had internet, we had to pay a fortune for the honour of getting rid of Neotel. Each time we phone Noetel there is a very clever technical person that tells us that we HAVE TO TROUBLE SHOOT and the call out fee to have somebody coming out and solve the problem, will cost R800. The GREED astounds me. Each time we have the honour of dealing with one of these Technical Wizzes, on a very bad line (you can never hear anybody when you call Neotel) we write of anything between one and three hours of productivity… which we cannot afford! Week before last, yet again, we had a clever technical person who re-configured everything.... Nothing we could do would make our printers work after that. Two printer experts later, we had to throw away two really good HP printers. Honestly, Nobody in the office had the guts to call Neotel again, and live through that hell again. The other thing is that none of the Technicians LISTEN. They talk over you and ignore you and do not hear a word you are saying. Today, both offices are without internet. Another hour wasted, and no service…. My fault. I became so frustrated that I threw the phone down and cracked the screen…… We cannot work. Yet again, we have to reconfigure everything or pay R800 for somebody to help us have a service we pay for, but never have. How can a company survive with ZERO service and ZERO care for their customers? I am so tired of phoning, emailing, writing, begging, pleading.... I would so much just love to work. We cannot even get an invoice so that we know what to pay, Each month we have to ask for an invoice and boy, the second we have not paid we are cut off.... They have cost me a fortune in banking costs but that is another matter. PLEASE, DOES ANYBODY HAVE ANY ADVICE.