Neotel

<p>Acc# - ********** 193</p> <p>1st of all, it took me 30 from opening google chrome to the point of typing this message because it took that long to connect to the hello peter site.<br />Neotel had a major network failure about a month ago and were down for some time. I am a network engineer and know **** happens so I was okay with that. Once the issue was resolved i called them up, they changed my DNS settings and i was back online. Since then though my speeds have been terrible. i was trying to download a 25MB file. It took me 90 mins. 90 MINS!!!!<br />I called in and asked them to do something about this. It was escalated to their techs. The next day I called back. The tech said all is good and closed the ticket. My speed still sucked. They escalated it back to the techs. I waited some time and called back again because my speeds were still awful. They said that it will be escalated to the techs again but because the signal strength is strong the result will be the same and there is nothing they can do. I will need to buy a signal booster or improve my package to get my internet connection back to what it was before the failure. And if a tech should come out to check then i will be billed an R800 callout fee. <br />I think this is rediculous. They are basically charging me for a service that is unusable. if i want to watch a youtube video i can only watch it in 144p and it will still need to buffer for 7-10 mins (or longer, depending on the length of the video) before i can start watching it.<br />I have 3 months left on my contract and would like to be able to use my data. Otherwise, If you cannot provide me with the service im paying for then please cancel my contract, with no charge, and we will go our separate ways.</p> <p>Regards<br />Yusuf</p>