NeotDo not care about old pay as you go customers

I used their service since their product launch and proud to make some referrals to colleagues, friends and family. I couldn't retrieve and send emails through. I thought it could be a server problem as it happen often.On the 29th November, I decided to give them a call for their technical support team. I spoken to Attrecia whom told me they don't have technicians blah blah or so! I insisted to speak with the supervisor in charge. i was informed there is only one Supervisor on duty who was on the phone. I insisted still to speak with the manager but she rep**** they don't have one. I was disappointed and frustrated as to who will assist then. I am expecting emails inboxes for business purposes and I couldn't send either any. Few minutes later She called me on my Cellphone line to say the company has since migrated the services of all \pay as you go clients. Was I not suppose to have been informed? why am I still on their data system and still using their service then. Why are they still selling data bundles distribution channels? i don't understand their failure to communicate with their clients meanwhile they are in the same communication business service."