Neohell ripped me off, failed to return calls 22 times in a row (and counting) and still to answer any one of half a dozen emails. Stay away!

<p>When I upgraded my connection they didn't change the fair use policy data limit accordingly. As a result, every month since April 2015 they throttle me toward the end of the month making it unusable.</p> <p>After dozens of calls and complaints, and their refusal to listen to the symptoms which I told them pointed to an obvious cause, their networks team eventually confirmed that they had been throttling me when they shouldn't.</p> <p>I requested a partial refund in November 2016. They closed that call without even contacting me (contrary to their own internal policy, I understand) and then indicated that they couldn't help me until mid-January because the whole finance department goes on holiday for a month over December, so customers be damned!</p> <p>I've kept a tally of the number of times I've been promised a call back by a service agent, and the number of times they actually have called back. So for it's 22 promises made, 0 (zero) kept. That is an astonishing record, even for such a customer abusive organisation.<br />I've also sent several emails to their ********** address and received automatic confirmations of receipt of those emails with promises of attending to my query. Not one reply yet.</p> <p>I've never known a company to be this apathetic towards customers. I thought Hellkom was as bad as it could get, but I've now experienced a whole Neohell!</p> <p>When I heard that Liquid Telecom had bid R6.5bn for this pile of incompetence and apathy I realised just how broken the world really is.</p>