TP
Tammy P
1 reviews | Active since Jul 2015
29 Jul 2015, 11:48
NEOHELL -DISGUSTING SERVICE /LIES /BAD VENDORS
. I would like to inform you that your sub-contractors are one of the key reasons I will not be signing up with NEOTEL. I wish I recorded every conversation so you know exactly the ******** they feed your customers, Monday(27/07) they called and booked and appointment at15.30 so I booked the afternoon off. At 12.00 the called again saying that they would not make it, so I understood and said they could come through tomorrow (28/07), but asked if they the could do the installation at 17.00 as such I could be at home after work, to which i was informed \No
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Replies (1)Neotel's replyOfficial
30 Jul 2015, 09:45Hello Jaded010204,
Thanks for getting in touch although we are terribly sorry to hear that this has been your experience.
We would very much like to have your complaint attended to as a matter of urgency.
Please could you kindly supply us with your ID number so we can proceed with escalating this for investigation and have you contacted in order to amend.
Thanks and kind regards,
The Neotel team.
Thanks for getting in touch although we are terribly sorry to hear that this has been your experience.
We would very much like to have your complaint attended to as a matter of urgency.
Please could you kindly supply us with your ID number so we can proceed with escalating this for investigation and have you contacted in order to amend.
Thanks and kind regards,
The Neotel team.
Neotel's reply30 Jul 2015, 09:45
Official
Hello Jaded010204,
Thanks for getting in touch although we are terribly sorry to hear that this has been your experience.
We would very much like to have your complaint attended to as a matter of urgency.
Please could you kindly supply us with your ID number so we can proceed with escalating this for investigation and have you contacted in order to amend.
Thanks and kind regards,
The Neotel team.
Thanks for getting in touch although we are terribly sorry to hear that this has been your experience.
We would very much like to have your complaint attended to as a matter of urgency.
Please could you kindly supply us with your ID number so we can proceed with escalating this for investigation and have you contacted in order to amend.
Thanks and kind regards,
The Neotel team.
