1 reviews | Active since Jul 2011
Need URGENT response and fix
I have had my Neotel phone for long time, the signal has always been weak in my area, but the consultant checked my address on their own coverage map and said it was OK when I bought the handset.<br> <br> I haven't had any voice coverage at my home for weeks now - I have resorted to using my cellphone for business, because at best I have 1 bar of signal on the Neotel phone, then it drops calls, even when I connect to someone, it is often useless, intermittent signal.<br> <br> Address in question is in Protea Village, Brackenfell, 7560. The coverage map shows strong signal etc over a vast area of this suburb, but there are 'gaps' close to me. I was told this phone would work.<br> <br> Please contact me urgently to resolve, perhaps you could supply a booster like other networks do?<br> I have the cordless handset too (ZTE) perhaps you could replace if that will help (I have heard that the desk phone version has better reception?)<br> <br> Either way, thanks in advance, hoping to find some solution soon.<br> I cannot continue using a cellphone for business, I need to use this Neotel landline.<br> Contact me with a solution urgently please. (I'll supply further details when you contact me)
Thank you for getting in touch with us. We have informed our team on your feedback and we are going to investigate your signal and the possibility of an antenna. Our team will be in contact and your reference number is SREQ_***
Thank you for getting in touch with us. We have informed our team on your feedback and we are going to investigate your signal and the possibility of an antenna. Our team will be in contact and your reference number is SREQ_***
