RM
Rajan M

1 reviews | Active since Nov 2017

04 Nov 2017, 12:34

My 24 x months contract expired in October 2016

24 x Months Data Contract expired in October 2016. Still being charged for services not used. Neotel is now asking for: R1123.45. I am not using the service, because my 24 x months contract expired. I have had numerous problems: Double/Triple debiting every time, by Neotel/No Data/Bad attitude by Call Center Staff/Neotel Server being down in my area. Now Absa NuDebt is hounding me every month for unpaid fees. In the New South Africa we cannot answer calls on Cellphones whilst walking in the streets of Durban. I have numerous E-mails from me to Neotel & From Neotel to me for the last 3 x years. Neotel only gives a reference number, and does not answer our E-mails to them. Many people in KZN are having the same problem with Neotel . Please check the web, and you will see. I only owe Neotel for the last 3 x Months of my contract and nothing more. Hello Peter tried to solve this problem last year to no avail. Person called Onica Ledwaba called me to sort out problem, to no avail. Never heard from her again. I have numerous reference numbers from call center agents. Also E-mailed Neotel for a full statement for the last part of my contract, to no avail. I will be rude to ABSA NuDebt call center agent, if called again. These call center agents don't know the full story, but threaten us with Court action if monies are not paid. My attorney will be notified about this. Need a Neotel Agent to call me urgently to sort out this problem. Thanks once again: "Hello Peter"...

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