Move of equipment

We submitted documentation towards the end of October 2015 to have equipment moved to a new site and then nothing, everything went dead, as far as i know there is a 40day lead time for equipment to be moved and this has come and gone.<br> <br> I have now being paying for a service since October last year that i have not used at all and there is no action or even a response from Neotel as to what is happening.<br> <br> Neotel is in breach of the contract, the whole experience to say the least has been the worst i have ever come across ever!!<br>