mR
morney R

1 reviews | Active since Oct 2014

26 Mar 2015, 15:16

MOST UNSTABLE AND EXPENSIVE NETWORK IN SA.

First off all. Neotel does not respond to these, they just have an automated message response that they will investigate and then nothing happens!!!!!<br> <br> I am currently paying for a 4Mb/s line. My line has been so faulty that I by now know the technicians on first name basis. Neotel has no idea what they are doing and when I have a working line I get a download speed of 0.52mb/s. The technicians say it's the base station, Neotel say it's my antenna (3rd one in 3 months). No one has any idea so please just be aware that when you sign up for Neotel:<br> 1> Take your promised speed and divide by 10<br> 2> Keep in mind that your service will be operational for 2 weeks out of the month.<br> <br> This it is by FAR THE MOST UNSTABLE AND EXPENSIVE SOLUTION OUT THERE. If you are a customer considering to join, just phone their call centre as an existing customer and see how overloaded they are.<br> <br> USELESS ALL-ROUND

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Replies (1)
Neotel
Neotel's reply26 Mar 2015, 15:25
Official
Hello Morne23270,

We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Regards,
Customer Services Team