Most pathetic customer service

We have been without internet for the past 5 days, 3 of which were working days. Upon logging a complaint and stressing how urgent it is as our business is directly affected by internet connectivity, they simply state that there is a 3 work day wait before someone will respond to our query. It has been 3 working days now and still no feedback has been given. I have re-logged the query with numerous other technicians, all with the same scripted answers. I then tried reaching out to management staff, to which I'm put on hold for easily up to 10 minutes before my call either gets dropped or they come back stating that their management is in a \meeting"";15/10/16 14:24;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;243059;369;14;2;0;0;0;0;2;NULL;NULL;NULL;15/10/12 15:21;15/10/12 13:28;Defective Lounge Suite;***1;Supplier;***;Dear Furniture City,<br> <br> I have tried to email you with no success, your Website keeps kicking me off the site and your general email address does not work.<br> <br> I purchased a lounge suite from Furniture City in Okavango Road in Brackenfell in 2010. The lounge suite has a 20 year guarantee and has already been sent in for repairs.<br> <br> This lounge suite's arm rests on both two seater and three seater have once again sunk in and therefore looks terrible surely this is a product defect and should not be happening to a lounge suite of that value?<br> <br> I paid approximately R40k for this lounge suite and for this to be happening is not acceptable. <br> <br> Please advise what the approach is to be able to replace this lounge suite and/or refund me the money as I do not want the same lounge suite repaired again.<br> <br> I look forward to your feedback as soon as possible;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;756856;1041;24;2;0;1;0;0;2;NULL;NULL;NULL;15/10/12 15:12;15/10/12 13:28;racisim still exists in gallo manor bp indians;7,81E+12;yozie or what ever she calls her self;***;I bought ****ins at Bp gallo manor they tasted bad and not fresh i phoned spoke to the manager, she said I am welcome to get a refund, When i got to the shop they went off at me saying the ****ins were fresh but grumpy processing a refund, saying racisist remarks they dont need my money cause they give service i must get out of their shop. Was I too black to be valued like a customer what annoys me i shop the every second day in a week, when i walk in they dont say no blacks allowed. That indian store manager can go to hell and the indian man working with. The staff working I feelpity having to face this enviroment because of poverty.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;905544;893697;14;2;0;0;0;0;2;NULL;NULL;NULL;15/10/12 15:26;15/10/12 13:37;Do not use them - No Service;Acc 001;Manroe Ford;***;We use Helderberg Cash Registers to set up our point of sale system for our restuarant & ****tail bar, we have a signed contract with them for a service plan & have paid them in full for all the equipment & software. It's 3 months later and we still have not recieved all our hardware & software and no service at all. We have lost a lot of money since we can't track our sales or stock.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;489053;700769;14;2;0;0;0;0;2;NULL;NULL;NULL;15/10/12 15:31;15/10/12 13:40;Ellerines suppliers information needed ;8,40E+12;;***;I purchased couches from Furniture City - Ellerines - 2 and a half years ago. The couches were very expensive and the pellissima is now peeling. It is impossible to track a contact number for Ellerines and the email address on the invoice does not work. I read on another hello Peter complaint that the customer should contact ellerines suppliers directly for any defect or fault<br> I would like the details of the supplier of the couches I purchased so that I may skip ellerines and deal with the supplier directly. I have however been unable to track the details for the supplier. Please could I be assisted. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;791060;893699;12;5;0;0;0;0;5;NULL;NULL;NULL;15/10/12 15:30;15/10/12 13:42;Excellent Gynaecologist / Obstetrician ;;;;Dr A M Pitsoe is the best amongst them all. He takes time to look at your problems and needs...still maintaining professionalism and by all means making you relaxed and comfortable. <br> <br> I can proudly say I highly recommend him to anyone seeking the services of a gynaecologist / obstetrician in and around the Boksburg area. Honestly, I'd personal travel for his services. He is just one of those scares doctors that one will definitely keep for life!<br> <br> Thanks Doc...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;908880;886448;18;2;0;0;0;0;2;NULL;NULL;NULL;15/10/20 22:12;15/10/20 20:21;Non delivery;;Paul/Rosita /Linda /Kojak;;Email your details to 12ckellys at Gmail dot com. I'm attempting to gather a group of all the people who have been duped by custom kellys. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;405892;691719;13;2;0;0;0;0;2;NULL;NULL;NULL;15/10/01 21:25;15/10/20 20:33;*****. Bad serv, ***ardly behavior at car dealer;***;Nico Brits, Ashleigh Hughes;***;I purchased a Hundai Elantra from an Imperial affiliate - Chery Motors. The Fin manager requested I sign documents which she had manually altered the wrong VIN and Engine numbers on. She manually corrected the Vin and eng #s to that of my car, promising she would rectify them on the system, which she \forgot\""??? So from day 1"