1 reviews | Active since Dec 2011
Money ****** via debit order
<p>Hi, this morning I logged a query about money ****** out of my bank account via debit order for the 3rd time. (Latest ref no sreq ********** 68) Each time I call I am told that the matter will be escalated to the IT department and that someone will get back to me, but weeks later no one has got back to me and my money hasn't been refunded. I am on a Neoflex Data 10 G (capped at 10G) contract and for the last two months FAR more than the contract amount that I signed for was debited from my bank account. As I said the data is capped and this has never happened before, so if you were able to correctly cap before why not these last two months? Also, I am not convinced at all that I even used 10G, the data was gone in just a few days without any reason (no high data usage). This past month I didn't even use any data at all as your junkie router is broken and I didn't care to replace it as my contract expires at the end of this month. The service has become so slow and unusable anyway. Which brings me to my other point: I have emailed and called 3 times saying I do not wish for this contract to continue. Please take note of this: my contract is finished and I will not tolerate any further deductions from my bank account. </p>
I will absolutely not give a notice period for termination of my contract, as I have asked no less than 3 times since November when my contract will finish and how I must make sure it doesn't go over the end of the contract period, and each time I was told I have to call Neotel right at the end of my contract expiry and they will make sure to stop the contract. No notice period was ever mentioned, and anyway what is the point of a contract with a finish date if that finish date is not respected? If any more money goes off my account I will write another bad review on Hellopeter and on MyNews24, as I have been trying since November to make sure my contract does not run over, and I was never told anything about a notice period. I will also instruct my bank to reverse any further debits from Neotel.
I will absolutely not give a notice period for termination of my contract, as I have asked no less than 3 times since November when my contract will finish and how I must make sure it doesn't go over the end of the contract period, and each time I was told I have to call Neotel right at the end of my contract expiry and they will make sure to stop the contract. No notice period was ever mentioned, and anyway what is the point of a contract with a finish date if that finish date is not respected? If any more money goes off my account I will write another bad review on Hellopeter and on MyNews24, as I have been trying since November to make sure my contract does not run over, and I was never told anything about a notice period. I will also instruct my bank to reverse any further debits from Neotel.
We have informed our team and have asked for urgent feedback
We have informed our team and have asked for urgent feedback
When am I getting this money back? I got a call this morning from Neotel and the lady just argued with me about whether I was told you were going to listen to my recorded calls or not, but where is my refund??? Please respond via email because I don't take kindly to people calling me and then arguing with me over what the last person that called me said! You are the ones with the recordings, not me. She said you refunded me the money but there is no refund in my account???
When am I getting this money back? I got a call this morning from Neotel and the lady just argued with me about whether I was told you were going to listen to my recorded calls or not, but where is my refund??? Please respond via email because I don't take kindly to people calling me and then arguing with me over what the last person that called me said! You are the ones with the recordings, not me. She said you refunded me the money but there is no refund in my account???