Money for Nothing!

<p>After communicating my intention to cancel my service with Neotel on 26 Jan by email I got no response from them urging me to send another mail asking for confirmation. My mail dated 21 Feb was also not answered. After many attempts I was phoned back and assured the cancellation was noted and that there was no problem. On 29/4 after they did another deduction. The service was cancelled in time. I made 3 phone calls in May to try and get them to reimmburse the money not owed to them. The last time I called I was informed the reversal was rejected with no good reason. I indicated to the help desk agent that I want a call back within 2 days to explain to me the reason foir the rejection. They did not call me back. How can you take money not owed to you and not pay it back?</p>