Modem not working after two weeks of purchase

<p>my boss purchased a modem for us to use in the office about two weeks ago, our modem is now not working. we can not connect to the internet and we have 24 gigs of data on it. we did call the call center and we where not assisted. please can we be called on ********** 264 and can we be told what we can do to fix this situation.</p>