NF
Natasha F
1 reviews | Active since Aug 2011
21 Feb 2015, 16:03
MISREPORTING OF DATA USAGE - followup
I'm still waiting on further feedback! I'm not willing to pay R1358 this month. I have stopped the debit order and if not sorted or if I'm not satisfied with the resolution, then I I'm cancelling my contract! Something is definitely wrong with the metering of usage. The data tracker I have set on my router gives me a completely different reading which is half the data that Neotel daily billing has reported! I want feedback with regards to this complaint logged,
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Neotel's replyOfficial
21 Feb 2015, 18:23Hello nfowler,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
Neotel's reply21 Feb 2015, 18:23
Official
Hello nfowler,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team