Manager requested

Good morning. My name is Marius and I have been a costumer of Neotel for a couple of months now.When I app**** for the contract my banking details where given and I choose the debit order option.Now since the first day of billing I was phoned and told my account was in the rear and I had to pay via EFT.I also gave them my banking details again .This has been going on for a couple of months. Every time I was phoned and I have to EFT the balance and yet every time I have to give my banking details. So this morning a VERY unprofessional woman phoned me and got into a huge argument and bad attitude with me when I ask here for here manager to phone me as I didn't want to fight with her as she was not in the wrong.( this was beginning of conversation) She had me so angry over the phone the I told her that \ Your manager wil phone me".As I understand that the phone call was under recording. So I would like a writer apology for the woman in question"