Lying sales person and USELESS staff

<p>The sales person has ******* us into signing the contract by saying unused data carries over to the next month. This was NOT the case. We were then overcharged for a top up. While this was happening, I received incorrect invoices numerous times. We then attempted an upgrade but had frequent connectivity problems, which caused us to cancel the contract. Neotel however still debited my account even though I have not been using the service for 2 months. I am attempting to apply set off to settle this ridiculous matter, because notwithstanding the material representation, I still have to pay a cancellation fee (even though I have been overcharged twice). When I attempt to pay the fee to eliminate Neotel from our lives once and for all, I am told this is not possible. This is in contravention of the Consumer Protection Act and a deliberate abuse of consumer money, as they are aware that clients will eventually follow ANY process to get rid of them (including the forfeit of any refund). They have also **** that they have taken disciplinary steps against the lying salesman, but I see he is still working at Cedar Square. We have had absolutely NO joy in resolving the matter and will continue escalating to any forum necessary to settle this. </p>